1. Digital purchases are generally final
Each MySitePlanner site plan is a one-time digital purchase delivered instantly after payment. Because digital plans are available immediately, purchases are generally final and nonrefundable.
2. When we will review a refund
If MySitePlanner failed to generate a usable plan or you were charged in error, email [support@mysiteplanner.com] within [7] days of purchase. We will review what happened and make it right, which may include fixing the plan, helping you complete it, or issuing a refund when appropriate.
3. Free edits and re-downloads
Your purchased plan can be edited and re-downloaded at no additional charge for [7] days after purchase. If a correction can be made during that period, our support team may help you update the plan instead of issuing a refund.
4. How to request help
Email [support@mysiteplanner.com] with the email address used for purchase, the property address, the purchase date, and a short explanation of the problem. If available, include your receipt or order number and screenshots that show the issue.
Refunds that are approved will be returned to the original payment method. Processing time may depend on Stripe, your bank, or your card provider.
5. Contact support
For refund or download support, contact [Company Legal Name] at [support@mysiteplanner.com].